POLICIES & PROCEDURES
The Sioux City Symphony Orchestra Association is committed to keeping staff, musicians, and patrons safe as we come back together to perform this historic 105th season.
The SCSO and the Orpheum Theatre are following CDC, state, and county guidelines to maintain a sanitary facility and model best practices as an important part of the community.
As restrictions ease, we will be thoughtful in planning for gatherings in public spaces, continue to stay informed on the changing landscape, and act responsibly to preserve public health.
We are committed to providing you with a safe and welcoming environment to experience the incredible power of music with your Sioux City Symphony Orchestra!
Live Orpheum Concerts
- Due to social distancing policies, Orpheum capacity will be limited to roughly 650 seats in POD format (PODS of 2 and 4 seats).
- POD seating means when you purchase 2 or 4 tickets, that no other PODS will be within 6′ of your POD. This increases distancing and minimizes patron crossover when entering and exiting their seats. No exceptions will be made to the Orpheum’s POD seating.
- Concerts will last roughly 60-75 minutes with no intermission.
- Doors will open 30 minutes before the concert start time.
- The concerts will be comprised of smaller orchestral ensembles and will feature Music Director Ryan Haskins, selected guest artists, and members of the Sioux City Symphony Orchestra.
- The Orpheum Theatre will be fully sanitized prior to each performance, and detailed sanitization of high-touch surfaces will continue throughout the duration of each performance.
- There will not be pre-concert talks at this time. For more information on concerts, check out SCSO.LIVE.
Arrival at the theatre
- For the health and safety of all patrons, musicians, guest artists, and staff, face coverings will be required at all times inside the Orpheum Theatre. If you do not have a mask, we will provide one for you.
- Floor markings will be in place anywhere lines may form to help direct you through the Orpheum Theatre.
- Hand sanitizing stations will be available in the lobby and throughout the Orpheum.
- Six-foot social distancing and risk awareness signs will be posted throughout at entries, ticket windows, concessions, and in restrooms and elevators.
- Program Books & Program Notes will be available both in digital form on our website for download prior to the show, or for viewing on your phone (please be courteous).
- Concession/Bar Services will NOT be offered and outside food and beverage are not permitted. Please bring your own water bottle if you wish.
- In addition to regular printed tickets, patrons may present their tickets either on their phone or may print their e-ticket at home and bring the print out with you.
Season subscriptions and tickets
- Patrons with SEASON SUBSCRIPTIONS will be given priority for seating at all in-person concerts.
- All patrons – including season subscribers – will be required to RESERVE their seat(s) for every in-person concert they wish to attend. This is so that the Box Office can maximize the limited seating capacity of the Orpheum Theatre.
- Because of the Orpheum’s social distancing policy, we ask for your patience when purchasing seats.
- We will do our very best to seat you as close to your regular seats. Ushers will be available for assistance.
- Please sit only in your assigned seats to ensure proper distancing between parties
- Due to limited seating, there will be far less SINGLE TICKETS available this season which may be made available on a concert by concert basis. After all SEASON SUBSCRIBER RESERVATIONS have been confirmed, a public announcement will be made if and when single tickets become available.
- Ticket takers will scan tickets without touching or taking them from patrons.
Symphony offices and box office hours
- Walk-up service at the Symphony Office will be by appointment only on non-performance days.
- On performance days, the Orpheum Box Office window will be available for walk-up without an appointment from 12 PM – 4 PM.
- There is an inherent risk of exposure to COVID – 19 in any public place where people are present. COVID – 19 is an extremely contagious disea sse that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By entering the venue, guests voluntarily assume all risks related to exposure to COVID – 19, and venue disclaims any and all liability related thereto.
- Do not attend if you or a member of your family is feeling unwell, exhibits symptoms of COVID-19, or has been in close proximity to a confirmed or suspected case of COVID-19.
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
Front of house staff
- Plexiglas shields are installed at the Box Office windows with a space underneath to pass tickets.
- Ushers will be issued new gloves for each performance that will be worn at all times while seating and interacting with patrons.
- Face coverings will be worn while interacting with patrons, and must cover both nose and mouth.
- Orpheum Theatre Staff will monitor restrooms, elevators, lobbies, and exterior doors to ensure 6-foot social distancing and to prevent congregating
- Ushers and janitorial staff will frequently clean and disinfect high touch surfaces in all audience accessible spaces including the lobby, theatres, concessions areas, hallways, entrances, and restrooms. Special attention will be given to theatre arm rests between uses.
cleaning & disinfection
- Cleaning routines and products are in accordance with CDC and County Health Department guidelines
- All cleaning and disinfecting products will meet EPA criteria for use against the COVID-19 virus
- Cleaning routines will ensure that cleaning products maintain proper surface exposure time to adequately disinfect the surface
- Prior to each event cleaning crews will conduct a thorough cleaning and sanitizing routine, including electrostatic cleaning, according to CDC and Health Department standards. (An electrostatic sprayer is a method of applying disinfectant that is electronically charged to allow 360-degree coverage on services)
- Before each concert, multiple complete fresh air purges and complete sanitization of the Orpheum Theatre will occur. HVAC air filters have been upgraded to maximum efficiency, rated MERV-13. Fresh air circulation will continue throughout each performance’s duration via two separate air handlers: one for the stage, and another for the patron seating area.
- Dedicated venue staff or cleaning crews will sanitize high touch areas before, during, and after performances including but not limited to elevator buttons, stair railings, drinking fountains, and door handles.
- Open restrooms will be cleaned and disinfected regularly, particularly high-touch surfaces such as faucets, toilets, stall doors, doorknobs, countertops, diaper changing tables, and light switches, prior to doors opening, once the performance begins, and after the performance.
- Restrooms will be adequately stocked with supplies for hand washing, including soap and water or hand sanitizer, paper towels, tissues, and no-touch trash cans.
- Orpheum Theatre Facilities Management believe that the health and safety of patrons, Contractors, and employees is a top priority. Research indicates that HVAC systems play an important role in mitigating the spread of COVID-19.
- Spectra and the Orpheum Theatre Management are following CDC and ASHAE best practices to help slow the spread.
- The Orpheum Theatre has the following CDCs recommended HVAC processes in place:
- Air filters replaced routinely
- Daily purging of HVAC systems
- Increased circulation of outside air A&C is investigating HVAC and filtration enhancements and modifications includes reviewing best practices based on Center for Disease Control and American Society of Heating and Air Conditioning Engineers guidelines
- Spectra and the Orpheum Theatre will keep apprised of additional studies to understand HVAC systems and additional information is forthcoming.
All Sioux City Symphony Orchestra COVID – 19 Health and Safety Policies and Procedures are subject to change on a concert by concert basis as current health and safety directives evolve.